Paypal suspended me for opening an account as a child

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Paypal suspended me for opening an account as a child

My personal PayPal account which it feels like I have had forever has come to a sad end. It is unfortunate but PayPal decided to take action on something that happened well over 10 years ago. Not good! I first heard about the wonders of PayPal probably when I was 13 or 14, still in school and short on cash; my family said that I could sell some stuff on eBay if I wanted to. How does one get paid from eBay? Of course PayPal.

Setting up the eBay account, no problem. Setting up the PayPal account, no problem! Entering my phone number and all was good, things were up and running. There may have been a point where I clicked a box saying that I was 18 but I don’t remember. Fast forward a few years and I turn 18 for real. All good. Fast forward a few more years and start to use the account more for testing business ideas and getting payments. All is well in the world. About 12 years later, I figure that some of the details in the account must be super old so I should update them.

My feeling was right as it had a phone number I haven’t used for more than 10 years as the registered phone and there were no security questions. I figured changing the security questions would be a good thing to do. A day later expecting a payment into the account I decided to log in so I can withdraw it. The page is the dreaded ‘suspicious activity on the account’ and I had two options. Receive an SMS to the 10 year old phone number or upload ID. I don’t have the phone so that would be difficult so I opted to upload my ID.

Received a message that it would take 1 day to verify and I figured my cash would have to sit in the account for 1 day before I got it out. No big deal. A day passed and I received an email.

“Dear Stuart Lansdale,

We’ve reviewed the documents you submitted and determined that you were under 18 years old when you opened your PayPal account. You must be at least 18 years old to sign up for a PayPal account. From now on, you can’t send or receive money with this account.

If you’ve outstanding buyer complaints and you want to refund your customers, you can do so via the Resolution Centre in your PayPal account.

To continue using our service, please open a new PayPal account. You’ll need to use a different email address.
In case you want to use the same financial information for your new PayPal account, please send us a bank statement for the bank account ending with XX36, so we can remove that bank account from the old PayPal account.
The bank statement needs to contain your name and the bank account number as they appear in your old PayPal account. Please ensure that the bank statement is not older than 12 months. After approval you can then add your bank account to your new PayPal account.

Yours sincerely,
Conor
PayPal Account Review Department”

Bit surprised to see this. Luckily I could still log in and withdraw the funds. I did this and tried to close the account, it no longer will let me. Conor sent me this email from a noreply email address so now I am expected to take the time to talk with their support and submit the documents to free up my bank accounts for a new account. Sounds like a lot of effort and luckily with the rise of Stripe, I no longer need to support PayPal. I am fortunate that this was the last payout from a service which only had PayPal as an option which I decided to no longer support.

Thanks PayPal for cutting off a 10+ year customer. I am sure there could have been a better way to handle it. I understand that I shouldn’t have made the account as a minor but I was a kid trying to make a few bucks.. kill me.

stuartl

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